Thank You for Helping to Shape Struers Future
Recently, we asked for your feedback, and many of you took the time to let us know areas that Struers excels in and aspects we can improve on. We were delighted that 2024 signified the fourth consecutive year of improved feedback from customers in our annual survey. This year, customers have rated our products, ordering processing, consumables delivery and interaction with Struers at their highest levels yet. Additionally, we have exceeded industry benchmarks in both the 'Easy to do business with' and 'overall customer satisfaction' areas*.
Your input has also identified two areas to focus on this year:
- Enhancing customer experience. We are committed to elevating support by optimizing our processes and empowering our employees to deliver world-class assistance which includes refining our response times and, where possible, repairing equipment quicker.
- Keep on delivering innovative, high- quality solutions. We use your feedback to design our future product range and shape specific features in development projects, and steer our overall direction, for example, addressing your need for increased automation in your laboratories.
Your ongoing support and inspiration drive us to pursue scientific insights to develop ground-breaking technologies and solutions.
Please continue to complete our surveys, so that we can support you better, for your current and future needs.
*Information provided from Ennova after analyzing over 500 other business to business companies.
